Easypaisa Fraud: How to Report a Scam in Pakistan

If you have lost money from Easypaisa, report it to Easypaisa as soon as you can.

Do not only report the case to NCCIA.

The wallet firm needs to know as well.

Easypaisa lists customer care at 042-111-003-737 for other networks and 3737 for Telenor users. Its contact page lists complaints@easypaisa.com.pk for complaints.

If the case is a cyber scam, you can also report it to NCCIA on helpline 1799.

What is Easypaisa fraud?

Easypaisa fraud can take many forms.

It may involve:

• fake Easypaisa call
• fake prize
• OTP theft
• PIN theft
• fake payment screen shot
• fake payment SMS
• wallet account hack
• payment sent to scammer
• fake seller
• fake buyer
• wrong payment trick
• fake support worker
• loan scam
• account takeover
• SIM fraud
• fake link
• QR code scam

I sent money to a scammer. What should I do?

Contact Easypaisa at once.

Give them:

• your mobile number
• date
• time
• amount
• transaction ID
• number that got the funds
• how the scam took place

Ask them to log a fraud complaint.

Ask for a complaint number.

Can Easypaisa reverse the payment?

Do not assume that it can.

Ask Easypaisa what action is still possible.

The chance of action can depend on where the funds went, whether they are still there, how fast you reported, and the type of payment.

My Easypaisa account was hacked. What should I do?

Contact Easypaisa at once.

Tell them you did not approve the access or payment.

Ask them to secure the account.

You may need to reset the PIN, block the wallet, secure the SIM, change email login data, and check linked accounts.

What if someone asks for my Easypaisa OTP?

Do not share it.

Easypaisa warns that a person who asks for an OTP may be a fraudster.

If you already shared one, tell Easypaisa.

What proof should I save?

Save:

• transaction ID
• sender number
• receiver number
• amount
• date
• time
• Easypaisa SMS
• app screen
• chat with scammer
• call log
• scam phone number
• fake ad
• social media profile
• fake receipt
• voice note
• web link
• Easypaisa complaint number
• CNIC copy for an NCCIA complaint

How do I contact Easypaisa?

• Telenor users: 3737
• Other network users: 042-111-003-737
• Complaint email: complaints@easypaisa.com.pk

Use the number from Easypaisa's own site.

Should I report Easypaisa fraud to NCCIA?

Yes, when the case involves fraud, account theft, fake links, identity misuse, or other cyber crime.

NCCIA helpline: 1799.

Which law may apply?

NCCIA points to sections 13 and 14 of PECA 2016 for online financial fraud.

Section 14 deals with electronic fraud.

Other sections may matter if the scam used identity data, fake digital records, spoofing, or illegal account access.

Can I complain to SBP if Easypaisa does not solve the issue?

First use Easypaisa's own complaint route and keep the complaint number.

SBP provides its Sunwai Customer Complaint Portal for eligible banking complaints.

Quick action list

1. Contact Easypaisa.
2. Give the transaction ID.
3. Ask for a complaint number.
4. Secure the wallet.
5. Save all chats and calls.
6. Save the receiver number.
7. Save the amount, date, and time.
8. Report cyber fraud to NCCIA.
9. Do not send more money.
10. Keep all case records.

Official help

Telenor users: 3737

Other networks: 042-111-003-737

Complaint email: complaints@easypaisa.com.pk

NCCIA Helpline: 1799

SBP Sunwai: https://sunwai.sbp.org.pk/

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Related guides and help

• Online banking fraud in Pakistan
• OTP fraud in Pakistan
• JazzCash fraud complaints in Pakistan
• phishing and fake bank link scams
• All money, banking and financial fraud guides

If you need legal advice on a cyber fraud case, our cyber crime lawyers in Pakistan can talk your situation through. You can also contact LawBridge for a consultation. This guide is general information, not legal advice for your specific matter.

Last checked: 14 August 2026.